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7th March 2008
Shopping centres urged to rethink consumer perceptions
Shopping centres should rethink their traditional perception of consumer needs and broaden their retail scope, experts have claimed.
According to Professor Richard Scase, retail managers should focus more on consumer lifestyles, rather than the common focus on age groups, the Retail Bulletin reports.
And, if the advice is acted upon, it could pave the way for shopping centres to feature more independent and specialist retailers.
Professor Scase told delegates at the Shopping Centre Management Conference: "Consumers are becoming increasingly experimental and less loyal to brands. We are seeing an erosion of traditional marketing techniques based on age."
He added: "Shopping centres and retail destinations need to differentiate their offer and move away from the assumption of historic consumer demographic categories. Instead, we need to think about the lifestyles of different consumers and target our retail offer appropriately."
Meanwhile, the British Retail Consortium has called on the government to cut interest rates to help inject a new lease of life into the sector.
The Bank of England held interest rates at 5.25 per cent earlier this week.
(c) 2008 Adfero Ltd.
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